Tap Checklist above to follow the step-by-step response procedure. Tap Contacts to reach the incident team immediately.
🎯 Aim of This Plan
Safeguard people and buildings
Inform and assemble Incident Response Team
Inform Recovery Management Team
Assess damage and impact to business
Continue to provide basic service if possible
Decide whether to relocate some or all operations
Salvage vital records and equipment if possible
Move key business functions to the continuity site
Keep brokers, head office and regulatory bodies informed
Recover IT environment and basic business operations
📍 Sites Covered
Northgate Northgate Industrial Park, Unit 4, NG10 7DE
Riverside Riverside Distribution Park, RV30 6TR
✅ Activation Criteria
If any of the following criteria is not met, contact other members of the Incident Management Team and agree a place to meet to discuss instigation of the plan:
Access to the building cannot be restored within 2hrs of normal opening hours
Disruption is likely to last more than 4hrs
Injuries are involved
💻 Key Assumptions
Homeworking is possible via remote network access
Other branches available for remote working/supply if necessary
All local management have mobile phones for diversions
IT backup generator in place
Employee next-of-kin details available even if building access denied
📋 Priority Task Checklist
🔁 Emergency Response Steps
Incident Team
Recovery Team
Call Tree
🚨 Incident Response Team (IRT)
🛠️ Recovery Management Team (RMT)
🌲 Call Tree — Cascade Process
▶Alan Carter calls Priya Shah, Tom Ward, Glen Foster (Site SLT team)
▶Alan Carter calls Incident Response Team members if not in office
▶Response Team members call Chris Turner, Nadia Holt, Laura Reed, Stuart Wallace, Kevin Pearce. Inform remainder of UK branches.
▶HR Department informs all local staff
📞 IRT Contact Instructions
If available:
Brief them on the situation
Advise where and when to report
Remind them: BCP copy, security pass/ID, mobile phone
Instruct to commence cascade if applicable
If unavailable:
Leave message with your contact number requesting urgent callback
If on holiday, contact their deputy noted in team list
Northgate
Riverside
⚠️ Hazard Analysis Northgate
A = High Likelihood & High Impact |
B = Low Likelihood & High Impact |
D = Low Likelihood & Low Impact
⚠️ Hazard Analysis Riverside
A = High Likelihood & High Impact |
B = Low Likelihood & High Impact |
D = Low Likelihood & Low Impact
📞 External Key Contacts
📰 Company Media Policy
If approached by the local press, staff should politely decline to comment and redirect all requests to the Managing Director or nominated deputy.
💬 Key Message Priorities
People
Environment
Property
Money
Anticipate journalist questions:
What has happened?
Who is responsible?
What is being done to rectify the problem?
When speaking: Stay calm. Never speculate. Always co-operate. Be objective. Be brief.
📄 Statement A — Offices Manned
"[Location, date] – Today there was a [description of incident] at [description of location]. At this early stage precise details are difficult to ascertain, and we cannot be certain as to the cause. We do know, however, that our people would have been working at the time of the incident. The company undertakes regular practice evacuations to ensure that our people know what to do in an emergency.
At this time our absolute priority is to our people and their families. An incident management team from the company is in contact with the emergency services and will continue to be available to offer whatever support may be helpful.
The company will provide updates on a regular basis. A dedicated media team has been established. Please contact [insert details]."
📄 Statement B — Offices Unmanned
"[Location, Date] – Today there was a [description of incident] at [description of location]. At this early stage precise details are difficult to ascertain, and we cannot be certain as to the cause. An incident management team from the company is in contact with the emergency services and will continue to be available to offer whatever support may be helpful.
The company will provide updates on a regular basis. A dedicated media team has been established. Please contact [insert details]."